Refund Compliance Standards Procedure
If a student:

1.      enrolled in the program of instruction without having met the admission requirements for the program

2.      did not misrepresent their knowledge or skills when applying for admission

100% refund of the total tuition fee
If a student does not attend any of the first 30% of the hours of instruction 50% refund of the total tuition fee
If the Language Arts Institute receives a notice of withdrawal from a student more than 7 days after the effective contract date and at least 30 days before the start date of the program 90% refund of the tuition due under the student enrolment contract; a maximum of $1000 can be retained by the Language Arts Institute in this case
If the Language Arts Institute receives a notice of withdrawal from a student more than 7 days after the effective contract date and less than 30 days before the start date of the program 80% refund of the tuition due under the student enrolment contract; a maximum of $1300 can be retained by the Language Arts Institute in this case
If the Language Arts Institute receives a notice of withdrawal from a student after the start date of the program but before 11% of the total hours of instruction 70% refund of the tuition due under the student enrolment contract
If the Language Arts Institute receives a notice of withdrawal from a student after the start date of the program but after 10% but before 30% of the total hours of instruction 50% refund of the tuition due under the student enrolment contract
The Language Arts Institute will fully refund fees charged for course materials that were paid for but not received if the student provides a notice of withdrawal to the Language Arts Institute or if the Language Arts Institute provides a notice of dismissal to the student 100% refund of the charge for course materials
If the Language Arts Institute provides a notice of dismissal to a student and the date of instruction is before 10% of the hours of instruction of the program provided 70% refund of the tuition due under the student enrolment contract
If the Language Arts Institute provides a notice of dismissal to a student and the date of instruction is after 10% but before 30% of the hours of instruction of the program provided 50% refund of the tuition due under the student enrolment contract

 Refund Policy for Tutoring Sessions

Time of Booking Cancellation Procedure
At least 48 hours before the tutoring session 100% refund of session fee
At least 24 hours before the tutoring session 50% refund of session fee
Same day cancellation No refund